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🏁 Tourismo Brick Pit Stop FAQ
Everything you need to know before hitting the track.
What's included with my order?
Each model includes high-quality ABS bricks developed by Tourismo Brick, a limited-edition sticker pack that may vary by season, and a step-by-step paper instruction booklet for a smooth and enjoyable building experience. A QR code is also included on the packaging to access the digital version of the instructions from your smartphone or tablet.
How long will it take to get my order?
It depends on your location. Orders typically take 4–7 business days to arrive in the United States, and 4–7 business days to for international deliveries. Shipping is free worldwide.
Delivery details will be included in your confirmation email.
Do you offer custom models?
We currently do not offer custom models. However, we always value input from our community — feel free to reach out to us on our social media channels (@tourismobrick) or send us a photo of the car you dream of building. We appreciate your ideas and feedback!
I can’t find the instructions
We provide digital instructions accessible by scanning the QR code on your package. Simply use your smartphone or tablet to scan the code and you’ll be redirected to the digital manual for your set.
If you are unable to locate the QR code or have trouble accessing the digital instructions, please contact us at contact@tourismobrick.com with your order number and the model you need instructions for.
We’ll be happy to assist you and provide the necessary documentation.
There are missing / defective pieces in my Tourismo Brick set
We sincerely apologize if you have experienced missing or defective pieces in your Tourismo Brick set. While this is rare, we want to ensure that you have a complete and enjoyable building experience.
If you believe some pieces are missing or defective, please follow these steps:
Double-check your entire set.
If parts are missing or defective, please take clear photos of the instruction steps where the issue appears, and clearly mark the affected pieces.
Send the photos, along with your order number, to us at contact@tourismobrick.com. This helps us identify the issue quickly and expedite the replacement process.
Rest assured, we will investigate the matter promptly and provide the necessary missing or replacement pieces to ensure you can fully complete your build.
FREE SHIPPING & RETURN
Free worldwide shipping on all orders
MONEY GUARANTEE
30 days money back guarantee
ONLINE SUPPORT
Customer support available Monday to Friday, 9am – 7pm MT

